Customers are evolving faster than ever. Truly understand the customer and use this to drive action that pulls the supply chain forward.


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Costco and Instacart are joining forces to test a one-hour prescription delivery in California and Washington state.

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Kroger has launched a parcel delivery test program, in partnership with FedEx, UPS and USPS. What will the service offer? The program will be called Kroger Package Services (KPS) and will enable customers to have parcels delivered to store, which they can then pick up at their convenience. It will include packages that require a signature, saving customers the hassle of having to wait in fo...
Amazon’s grocery delivery service, Amazon Fresh, is now a free benefit for Prime members in the US. Free and fast grocery delivery Prime members are now able to receive groceries using Amazon Fresh as a free benefit, with options for fast one- and two- hour delivery windows. Previously, members would pay $14.99 a month for the service. Existing members will be able to benefit from the chang...
Amazon has rolled out its click and collect service, Amazon Counter, to thousands more locations across the US. New partner locations Amazon Counter offers customers a network of stores where they can collect their online orders from designated pick up points at partner locations. The click and collect option is available to all Amazon customers at no extra cost, offering Same-Day, One-Day,...


Each year, we call out the trends we believe will most influence supply chains in the year to come. In this report, we detail our selection, bringing to life our thinking with case studies and raising questions and considerations to help you capitalise.
This report looks at how blockchain is progressing in the food and consumer goods industry, including what's been achieved so far, future prospects and whether it can deliver value for businesses that have invested. 
This report explores the inception of Lean manufacturing, highlights its benefits to businesses and offers you a guideline on how to best implement it. The report also looks at the tools and techniques that are available to put ‘Lean’ into practice and explains the challenges that can sit in the way of a successful ‘Lean’ implementation.
This third (and final) report assesses the industry's maturity with Capability and Culture.
In this report we look at the prospects for the US online grocery channel, what’s driving its growth and the implications for product suppliers.
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On shelf availability (OSA) provides retailers with a shopper perspective of service and a view of overall supply chain effectiveness.

A customer-centric strategy allows you to differentiate your business and stand out from the crowd. The approach is being embraced by businesses seeking to deepen relationships with customers and create joint value. 

Use our benchmarking reports to compare yourself to your peers and as a roadmap for future development.

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A practical one day workshop for all roles in suppliers, to help develop your understanding of the vital part that supply chains play in underpinning FMCG businesses.