Customers are evolving faster than ever. Truly understand the customer and use this to drive action that pulls the supply chain forward.

 

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Lidl has started testing a grocery pickup service in its Destelbergen store. The new service will allow customers to pick up the orders they’ve placed online and will cost €2.99.

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The latest instalment of IGD’s annual supply chain event took place this week. This was my fourth Supply Chain Summit and it was another great day! Here’s a recap in case you missed it. Customer-centric – the business imperative IGD’s CEO, Susan Barratt, opened on the main stage, setting the scene by delivering a few clear messages. The one that resonated with me most is “You must shape ...
Following plans announced earlier this year, Walmart has made its ‘InHome’ delivery service available to 1m customers in Kansas City, Pittsburgh and Vero Beach, Florida. This enables customers to have their online grocery orders delivered directly into their fridge at home. Membership based programme Through this service, Walmart is aiming to make its customers’ lives easier by not requirin...
Coop Sweden has introduced a same-day grocery delivery service in the Greater Stockholm area for its online shoppers. Result of a partnership with logistics company “Widrikssons Åkeri” The new service has been rolled out thanks to a partnership between the Swedish retailer and logistics company ‘Widrikssons Åkeri’. In order to be able to use the new service, customers need to place their...

Presentations

14/10/2019
Using global examples from retailers including Walmart, E.Leclerc, Carrefour and Amazon, among others, we explore different click and collect formats and how retailers and operators are approaching the opportunity.
10/10/2019
We surveyed Commercial and Supply Chain professionals to get their views on the building blocks for industry collaboration. This first report assesses the maturity of business structures and strategies and the vital roles they play.
10/10/2019
Learn how online orders are being fulfilled and what it means for your business.
27/08/2019
This case study looks at JJ Foodservice's development of an ‘Amazon-style’ notification system that provides customers with an accurate delivery ETA and payment options. The work covered in this case study has seen JJ Foodservice shortlisted as a finalist in the 2019 IGD Supply Chain Excellence award category.
15/08/2019
This case study looks at how CHEP has created an industry-leading technology that provides pallet and product visibility across the supply chain. The work covered in this case study has seen CHEP shortlisted as a finalist in the 2019 IGD Supply Chain Excellence award category.
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On shelf availability (OSA) provides retailers with a shopper perspective of service and a view of overall supply chain effectiveness.

A customer-centric strategy allows you to differentiate your business and stand out from the crowd. The approach is being embraced by businesses seeking to deepen relationships with customers and create joint value. 

Use our benchmarking reports to compare yourself to your peers and as a roadmap for future development.

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A practical one day workshop for all roles in suppliers, to help develop your understanding of the vital part that supply chains play in underpinning FMCG businesses.