Walmart has announced the launch of its ‘InHome Delivery’ service next Autumn.
Available to nearly 1 million people in three cities
The new service will be available to almost 1 million people in three cities: Kansas City, Missouri; Pittsburgh and Vero Beach, Florida. Start date of the service and cost to customers haven’t been disclosed.
How does it work?
After placing an order online, customers can simply select ‘InHome Delivery’ option at checkout. An InHome employee then collects the order and access the home to deliver groceries using the smart lock technology. In addition, each employee has a wearable camera that allow customers to track their progress within their homes. Later this year, InHome Delivery employees will be able also to collect returns on behalf of customers.
According to Marc Lore, president and CEO of Walmart e-commerce, each InHome Delivery employee will go through an “extensive” training on how to properly enter shoppers’ home and store their goods. According to the Wall Street Journal, they will also be required to have been with the company for at least a year.
What’s the competition doing?
Several Walmart’s competitors have recently implemented similar delivery solutions. Essentially, Waitrose has recently expanded its “While You’re Away” pilot which allows its employees to deliver groceries at shoppers’ home while they’re away. Along with Waitrose, Amazon, Edeka, Albert Heijn, Jet.com and ICA have all trialled delivery this way in their respective markets.
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