Demand and supply planning presentations


Nestlé Germany needed a smart solution for a big problem - customers expect full visibility of order status 24 hours a day, seven days a week. Access to information was restricted to office hours constraining responsiveness and efficiency. By developing a customer service app, where customers can access information via a smartphone or PC, Nestlé has radically improved customer satisfaction and visibility of critical supply chain data to drive a step-change in performance.
This instalment of IGD’s annual supply chain benchmarking programme looks at industry benchmarks on forecasting KPIs. Forecasting impacts every area of the supply chain and so measuring and improving forecast accuracy and bias and sharing forecasts throughout the end-to-end chain is crucial to success.
Müller wanted to improve its promotion management and commercial forecasting. It was using a complex web of spreadsheets which meant lots of manual activity, draining time away from real value added activity with its customers. Read this presentation to hear how it partnered with AgilityWorks to simplify its promotion management processes.
The ultimate vision for business management is alignment on priorities and goals, integration across all functions in making decisions for the overall good, and synchronisation in terms of execution. IGD has spoken to industry experts to find out what it takes for S&OP to help deliver this vision.
Unilever has completed the roll-out of demand sensing and inventory optimisation tools across its European operation. The tools, provided by Terra Technology, have enabled Unilever to realise benefits from increased forecast accuracy and reduced levels of inventory.  This case study looks at why Unilever has turned to demand sensing and inventory optimisation, how it implemented the tools and the benefits it has realised.

Metro had to improve forecast accuracy across its European operations - the cash & carry operator was experiencing excessive stocks or out-of-stocks on some lines. By implementing a completely different approach to forecasting with a number of new initiatives Metro has improved availability in one of its distribution centres to 99.2%. Discover how Metro implemented this step-change in 24 European countries.


Demand sensing is a relatively new and growing area of demand planning. It is being used by some of the big FMCG businesses and they are seeing 30-40% improvements in short term forecast accuracy. This presentation investigates why companies are employing demand sensing techniques and the benefits that can be achieved. It can also help you decide if demand sensing is something that your business could potentially employ


Managing large events is a major challenge for manufacturers and retailers the world over. In the UK, the summer of 2012 was a period that promised to severely challenge the supply chain. What was learnt provides the industry internationally with knowledge and insight to help plan for similar events.  We spoke to the leading UK retailers to find out how they planned for 2012, what action they took, what the outcome was and how they plan to manage events in future.

An innovative web portal to share real time data and create a more collaborative way of working, Tesco Connect has now been rolled out to all its grocery suppliers in the UK and Ireland.  Greater use of Tesco Connect is expected to deliver bigger benefits. Read this presentation to find out what you need to do differently and how you can benefit from using Tesco Connect.

The deployment of a multi-channel offer is a 2012 priority for the Casino group as it looks to capitalise on its broad estate and online operations. Drive, (click and collect for grocery in France) has been gaining momentum for the past 24 months, and shows the pace at which online and offline are converging. We visited Casino Express in Lyon, France to bring you exclusive insight on how the supply for this model works.