Cost to serve presentations



As the online channel grows, suppliers can expect to feel the impact in four main areas: product information, order profiles, level of customisation and the need for a more responsive supply chain What must suppliers consider as they grapple with the growth of the online channel? Read this presentation to understand what other suppliers are doing and how you must plan your approach.


We look at the trends in the global FMCG supply chain in the third quarter of 2012 in this presentation. How are businesses focusing on making their supply chains fit-for-purpose? And, what do you need to think about to stay ahead of your peer group? Read this presentation to get an external perspective of what you must focus on.

Unilever uses third party manufacturers to make some of its non core products. Inefficiencies in the North American distribution network for these products was resulting in poor customer service and penalty charges being levied on Unilever. This case study shows you how Unilever went about addressing the issues in their network and the tools they used. It covers the changes Unilever made to its operation and the results that were achieved.
New IGD research highlights there is growing complexity in the discount channel, particularly in terms of in-store execution.  Consequently, supply chain efficiencies are more important than ever in helping them achieve cost savings which can be invested in pricing and channel development initiatives. Find out, from this presentation, what it means for your business.
General Mills is one of the largest global food producers, with both manufacturing and sales operations in Europe. Faced with the need to increase the responsiveness and the efficiency of their international supply chain they undertook a review of movements from their plants in France and Spain to the UK and Nordic markets. By working closely with their logistics partners they developed and implemented a solution that not only met their goals, but also dramatically reduced road freight miles.
Following two major acquisitions, Kraft took the opportunity to review their entire European Logistics operation to give it the capability to meet the challenges of the new enlarged business. This case study shows the approach Kraft took in their tendering process and how they ensured they delivered the project goals and maintained excellent levels of service throughout.
Driven by businesses’ global strategies, the cost-effective operation of the supply chain continues to be central to performance and a point of competitive advantage. Examining the trends in the global FMCG supply chain in Q2 2012 indicates that initiatives to enhance efficiency are evident in every step of the supply chain. Discover the key initiatives implemented in the second quarter and what it means for your business.

IGD visited stores in nine countries in the first quarter of 2012. Based on these store visits across the world, we bring you insight on some of the best in-store solutions currently being implemented. Aimed at helping you understand who’s doing what in-store in different categories, you can use these examples to tailor your response to market developments.


Asda’s ‘we operate for less’ programme has engineered a step-change in its supply chain: distribution centre (DC) throughput is up 24% with space utilisation up just 1%. Read this case study to understand how Asda’s implementation of three key projects, re-engineering the DC network, implementing a ‘home grown’ lean programme and driving fewer and friendlier road miles, have saved £130m and significantly improved supply chain efficiency.

In the drive to improve service and efficiency in its fresh operation, Spanish retailer Eroski has automated order picking. Using a unique collaborative approach they have improved service and driven out cost. Read about what they have done, how they did it and see what this innovation could mean for your business.