Cost to serve presentations


Preventing supply chain waste represents a huge opportunity for retailers and manufacturers to drive efficiency and reduce costs. This two-slide snapshot provides all you need to know about the causes of waste, ways to reduce and what other companies are doing.
2 Sisters Food Group (2SFG) identified significant discrepancies between the amount of payment it was expecting and the amount it was receiving from its customers. Read this presentation to see how 2SFG implement an internal IT solution to provide ‘real-time’ claims management supported by a new claims function to deliver a reduction in quantity claims and a higher first time match rate
Product and packaging waste costs the industry £7b per year, almost 4% of the total grocery market. This practical guide provides advice, best practice, tools and examples of what others are doing to help prevent product and packaging waste in the food and grocery supply chain. It has been created from the work done by ECR UK in the Product & Packaging Waste Workgroup.
We spoke to suppliers trading with European discounters to understand the dynamics in this growing channel. We have taken the outputs and pulled out the key supply chain considerations as well as what the future may look like. Read this presentations to understand the six areas to be aware of.
In a highly competitive and low growth retail environment the ability of businesses to give customers what they want, driving loyalty and sales, while constraining costs, to deliver sustainable profits, will be crucial to success. This is IGD’s latest research into what it takes to succeed with these fundamental priorities for supply chains – to reduce costs and still deliver great service.

Every quarter we review the strategic developments in the supply chains of FMCG manufacturing businesses. This quarter we have seen manufacturers investing in parts of Africa, updating their networks and becoming more efficient by increasing capabilities and reducing their costs.


Ahead of IGD’s Supply Chain Summit on 12 November 2014, we identify the three primary factors contributing to supply chain success in 2015 and beyond…

Kellogg’s award-winning initiative has seen the company overhaul its picking operation, introducing a new automated system based on cubing. The results have been dramatic – a step change in customer service and productivity improving by 40%.
2 Sisters Food Group has grown rapidly over recent years and has acquired many businesses too. As it grew it found visibility of its costs surrounding serving customers had diminished. To bring back better levels of visibility the manufacturer began a cost to serve project. This case study looks at the first phase of the project highlighting what 2 Sisters Food Group did, the benefits they achieved and what they are looking to work on next.
Nestlé has implemented a cost-effective solution for real-time monitoring of thousands of container movements around the globe each year. The system has significantly increased supply chain visibility bringing a number of operational, strategic and financial benefits.