Availability and service news

09 March 2021
The first customer delivery has been made from the first CFC to open as part of the strategic partnership between Kroger and Ocado. This represents a soft launch for the facility, which will be marked by a grand opening in April. First of two planned sites expected to open this year This first delivery marks an important milestone in the Kroger Ocado partnership. Fulfilled by the Customer...
08 March 2021
Unilever is joining efforts with Trax, a retail technology and analytics provider, and Roamler, a European technology company specialising in crowd-supported solutions for field marketing, to improve its on-shelf availability (OSA). Leveraging Trax’s and Roamler’s expertise to gather useful, timely in-store data Trax and Roamler have teamed up to provide consumer goods companies in Europe...
08 March 2021
Albertsons, the third-largest grocery retailer in the US, has partnered with Tortoise, a logistics automation firm, to pilot a remote-controlled zero-emission delivery cart in Northern California. Contactless delivery solution The pilot is being led by the retailer’s Safeway division. The cart, powered by Tortoise, is equipped with a camera and a speaker. Travelling at 3mph, it is guided ...
04 March 2021
Waitrose has opened a new customer fulfilment centre (CFC) in Greenford, West London, amid the surging demand for online grocery shopping. Fully operational later this year Once fully operational, the CFC is set to deliver 25,000 Waitrose.com orders each week, helping it offer five times more online slots each week in London than before the pandemic. The facility is set to be Waitrose’s...
04 March 2021
As part of its five-year $3.5bn investment plan, Walmart Canada is set to open its first store featuring automated micro-fulfilment and automated pickup kiosk for grocery ecommerce. Investing in stores, supply chain and technology Walmart Canada outlined its investment plan last year, with a focus on its stores, supply chain and technology. Several of the new elements came to life at its n...
04 March 2021
Operations have started at Ocado’s new mini-Customer Fulfilment Centre (CFC) in Bristol, with capacity for over 30,000 orders per week. Boosting capacity The new CFC is a quarter of the size of Ocado’s Erith CFC at 150,000 sq ft. It has the capacity for more than 30,000 orders per week. Ocado said the Bristol CFC will open up more capacity for new and existing customers across the country...
03 March 2021
We roundup the most read content from February, picking out some of the key insights from the most viewed reports of the previous month. In the shortest month of this year, we produced the second benchmarking report that evolves around inbound service, in addition to a report on the partnerships developing in the grocery retail industry. We also hosted the first virtual roundtable event of t...
02 March 2021
Walmart has removed the $35 minimum order requirement for its Express delivery programme, bringing in a new $10 additional flat fee for the service. Available at over 3,000 stores Walmart launched the Express delivery service last May, enabling customers to receive their orders in as little as two hours. Over the last nine months, this has been expanded to almost 3,000 stores, reaching 70...
01 March 2021
Improving your inbound service levels can lead to better supply chain relationships. Inbound service is a key determinant of on-shelf availability. Because of this, it’s often the primary service measure that supplying businesses are responsible for in food and grocery supply chains. It’s also commonly the most important measure a retailer uses to assess supplier performance. We surveyed ...
26 February 2021
Asda has announced plans to transform how it serves online demand  - with a big expansion of its store pick model, the proposed closure of two home shopping centres and a consultation to simplify ways of working across store teams. Responding to a structural shift in demand Providing context for the changes, Asda noted how it has increased online capacity by 90% since last March to 850,...